Shaw Holiday Properties

Terms and Conditions for Booking

These Terms and Conditions govern the booking and use of the property listed under Olivier Shaw
Holiday Homes a trading name of S&O Property Ltd. We are registered in Scotland under company
number SC510562. For the purposes of these terms and conditions we will use Olivier Shaw Holiday
Homes (OSHH) throughout.

Confirming your reservation, you (the "Guest) agree to the following terms and conditions. If you do
not agree with these terms, you must not make a booking.

Booking Confirmation and Payment

Booking Process: To confirm a reservation, the Guest must provide full details (name, contact
information, number of guests, etc.) and payment as requested. A reservation is not guaranteed
until a confirmation email has been sent from the Olivier Shaw Holiday Homes.

Payment Terms:

- Booking Deposit: Upon making a reservation, a deposit of 50% of the total rental fee is required
to secure the booking. This deposit must be paid at the time of booking.

- Non-refundable deposit - £150.00 of your booking deposit is a non-refundable deposit in the
event of any cancellation more than 30 days before check-in.

- Balance Payment: The remaining 50% of the total rental amount is due 30 days before the
check-in date. If the balance is not paid by the due date, the Host reserves the right to cancel
the booking and retain the initial deposit.

Payment Methods: Payment must be made via [credit card, bank transfer, PayPal, etc.], as outlined
in the booking confirmation. The Host reserves the right to reject payment from unverified or
unauthorised sources.

Currency: All payments are to be made in pounds, and any foreign exchange costs are the
responsibility of the Guest.

Security Deposit

Amount: A security deposit of £200 is required. The amount will be pre-authorised from you card
associated with your booking 7 days prior to check-in and is released after the end of the stay,
provided the Property is left in good condition.

Deposit Refund: The security deposit will be released no later than 7 days after check-out, minus
any deductions for damages, excess cleaning costs, or any other charges incurred due to the Guest's
actions.

Damage or Loss: The Guest is responsible for any damage to the Property, including furnishings,
appliances, and landscaping. If any damages exceed the amount of the security deposit, the Guest
agrees to pay the difference.

Cancellation and Refund Policy

Cancellation by Guest:

More than 30 days before check-in: Full refund of the amount paid, minus the non-refundable
deposit.

15 to 30 days before check-in: 50% refund of the total booking amount, minus the deposit.
Less than 15 days before check-in: No refund of any payments.

No Show or Early Departure: No refunds will be issued for a "no show" or early departure. The full
rental amount is due for the entire duration of the booking.

Cancellation by Host:

If the Host is forced to cancel the booking for any reason (such as property damage, unforeseen
circumstances, etc.), the Guest will receive a full refund. The Host will notify the Guest as soon as
possible and attempt to provide suitable alternative accommodation.

Check-in and Check-out

Check-in Time: Check-in is available from 3 PM onwards. If you wish to check in earlier than the
standard time, you must notify the Host at least 24 hours in advance. Early check-in is not always
guaranteed and may incur an additional charge.

Check-out Time: Check-out must occur by 10 AM. Late check-out may be available with prior
approval and subject to additional fees. Any unauthorised late check-out may result in extra charges.
Property Access: Upon arrival, you will be provided with check-in instructions, including key access
or entry codes. Please ensure that you follow these instructions to avoid delays.

Guest Responsibilities

Property Use: The Guest agrees to use the Property for lawful purposes only and in a manner that
does not cause harm, disturbance, or nuisance to neighbours or others. The Guest is responsible for
all activities that occur on the Property during the rental period.

Occupancy Limit: The maximum occupancy of the Property is as per the details on the listing.
Exceeding this limit may result in additional charges or immediate termination of the booking
without a refund.

Noise and Disturbance: Noise levels should be kept to a minimum, especially after 10 PM. The
Property is located in a residential area, and the Guest agrees to respect the peace and quiet of the
neighbourhood.

Property Care: The Guest agrees to leave the Property in the same condition as found upon arrival.
Any items damaged, broken, or missing must be reported to the Host immediately. The Guest will be
responsible for the cost of repair or replacement of any damaged items.

Cleaning: The Property will be professionally cleaned before your arrival. The Guest agrees to keep
the Property reasonably clean during their stay. Failure to leave the Property in a tidy condition may
result in additional cleaning fees.

House Rules

Smoking: Smoking is strictly prohibited inside the Property. Smoking inside the Property may result
in a cleaning fee of £100 and possible eviction.

Pets: Pets are allowed only with prior written approval. An additional cleaning fee of £50 may apply.
Unauthorized pets will result in a fine of £50 and may lead to cancellation of the booking.

Parties and Events: The Property is intended for residential use only. Parties, events, or gatherings
are not permitted unless pre-approved by the Host. Unauthorized parties or gatherings will result in
eviction without a refund.

Waste Disposal: Guests are expected to dispose of rubbish and recycling in designated bins. If
rubbish is not properly disposed of, additional charges may apply for cleaning or waste removal.

Health and Safety

Insurance: The Guest is advised to purchase travel insurance that covers personal injury, property
loss, or damage during the stay. The Host is not liable for any personal injury, loss, or damage to the
Guest’s property during the stay.

Property Safety: The Property is equipped with basic safety features, including smoke detectors, fire
extinguishers, and first aid kits. The Guest is responsible for familiarising themselves with the
location of these items.

Medical Emergencies: In the event of a medical emergency, the Guest should contact local
emergency services immediately. The Host is not responsible for providing medical assistance.

Force Majeure

Unforeseen Events: The Host is not liable for any failure or delay in performing their obligations
under these Terms and Conditions caused by circumstances beyond their control, including but not
limited to natural disasters, pandemics, strikes, war, government restrictions, or other events
outside the Host's control.

Alternative Arrangements: In the event of a force majeure, the Host will make reasonable efforts to
offer alternative accommodation or reschedule the booking, but no compensation will be provided
beyond the booking refund.

Privacy and Data Protection

Personal Data: The Guest’s personal data will be used solely for booking, communication, and
service purposes. The Host will never share or sell this information to third parties, except when
required by law.

Security: The Host will take reasonable precautions to protect the Guest’s personal data and
payment information. However, the Host is not liable for any unauthorised access or breaches of
security.

Governing Law and Dispute Resolution

Governing Law: These Terms and Conditions are governed by the laws of United Kingdom.
Dispute Resolution: Any disputes arising from this Agreement shall be resolved through mediation
or arbitration. If a resolution cannot be reached through these means, disputes will be handled in
the Scottish Courts.

Miscellaneous

Amendments: The Host reserves the right to amend or update these Terms and Conditions at any
time. Any changes will be communicated to the Guest prior to check-in.

Entire Agreement: This Agreement represents the entire understanding between the Guest and
Host and supersedes any prior agreements or communications regarding the booking.

Contact Information

For any inquiries or assistance during your stay, please contact us:
Email: info@oliviershawholidayhomes.co.uk
Phone: 07365 956805

By making a reservation, the Guest confirms that they have read, understood, and agree to these
Terms and Conditions.